Welcome to Coquet Medical Group, covering Amble and Broomhill Health Centres in Morpeth.
We will be using this website to keep you informed of all the latest news and events happening at our health centres.
The Staff at Coquet Medical Group will at all times be polite, courteous and respectful towards patients using the services offered. It is expected that patients will in return be polite, courteous and respectful towards all staff members. For the comfort and safety of all staff and patients, abusive behaviour will not be tolerated. This includes: swearing, shouting, threats, refusal to cooperate, drunken behaviour, violent behaviour and refusal to leave the premises when asked.
We will always try to ensure that the rights of patients, as detailed in the NHS Constitution are respected. Full details of these are available on request.
The police will be called if a request to leave the premises is ignored. A written warning (yellow card) will be issued to the person concerned. Anyone in receipt of a second written warning (yellow card) will be removed from the patient list. At present the alternative arrangements set up by Northumberland Care Trust for such patients to receive GP care, is registration with a nominated GP in Blyth, regardless of the patient's address.
Assault is a crime and the NHS will always press for the maximum possible penalty for anyone who commits a crime against NHS staff.
To be inserted
The pathology lab is experiencing problems with reporting pathology reports, which means we may not have received some or none of your pathology reports from 9th August onwards. The lab are aiming to resolve this problem as quickly as possible (it is a nationwide problem which is affecting a number of GP practices and Hospitals).
Coquet Medical Group
People aged 80 years and older are now eligible for both their COVID-19 and Flu jabs
Please book your vaccinations today by ringing our vaccination booking line on 01670 570 187
Alternatively, you can also phone our reception team on 01665 710 481 or 01670 760 229.
Building Works - buildings works started yesterday at our Amble Health Centre. Please note that the building is open but there is only one Receptionist manning our Reception desk so you may experience a small wait when attending for appointments. We are awaiting self check in desks to be installed at both Health Centres in the near future to help.
Telephone Lines - All of our telephones lines are being diverted to Broomhill Health Centre. Unfortunately due to planned and unplanned leave within our reception team you may experience a longer waiting times over the coming weeks. We are looking at alternative staffing options.
Appointment System - We have reviewed and updated our appointment system. We are working towards having 60% of all of our appointments bookable on the day to help with on day demand and access to our GPs and ANPs. Patients will be able to book any appointment on the day as either a telephone call or a face to face appointment. We will continue to have a Duty Doctor on call each morning and afternoon for urgent problems when all of our appointments have been filled. Once our Duty Doctor has been filled beyond a safe clinical capacity our patients will be directed to 111.
Recruitment - We have been continually recruiting for new clinical staff over the last few months and unfortunately we will experience a lag between staff leaving the practice and our new staff starting. We are reviewing our August rota and are seeking Locum staff cover for planned annual leave periods.
We will keep our patients up to date throughout this busy period and thank you all for your understanding during this very busy time. All of our staff are working extremely hard to keep all of services running throughout the summer. Please bare this in mind and be kind to all of our Team.
Updated on our new clinical staff to follow in the coming weeks.
We have re-designed our website to make it easier to use and to showcase the wider services available within the Well Up North Primary Care Network.